FAQ
General Information
What types of tours do you offer?
We offer a variety of tours, including culinary adventures, scenic hikes, wine and beer tastings, cultural heritage visits, and unique experiences like walking with goats. Each tour is designed to provide an authentic and enriching experience.
How can I book a tour?
You can book a tour directly through our website by visiting the “Book Now” page. Simply select the tour you’re interested in, choose your preferred date, and complete the booking form. You can also fill out the “Customize Your Journey” form to request a custom tour. For any assistance, feel free to contact us.
What is your cancellation policy?
Our cancellation policy varies depending on the tour. Generally, we offer a full refund for cancellations made 14 days or more in advance, minus an 8% service fee. Please refer to the specific tour details for more information.
Tour Details
Are your tours suitable for all ages?
Most of our tours are designed to be family-friendly and suitable for all ages. However, some tours, like wine tastings, may have age restrictions. Please check the individual tour descriptions for age recommendations.
What should I bring on a tour?
We recommend bringing comfortable clothing and footwear suitable for the activities planned. Don’t forget your camera, sunscreen, a hat, and a reusable water bottle. Specific recommendations will be provided in your Pre-Departure Support email.
Are meals included in the tours?
Many of our tours include meals or tastings, which will be specified in the tour description. For tours that do not include meals, we often make stops at local eateries where you can purchase food.
Special Requests and Accommodations
Can you accommodate special dietary needs?
Yes, we strive to accommodate dietary restrictions and preferences. Please inform us of any dietary needs when you book your tour, and we will make the necessary arrangements.
Do you offer private or custom tours?
Absolutely! We offer private and custom tours tailored to your group’s interests and preferences. Contact us to discuss your needs, and we’ll create a personalized itinerary for you.
Are your tours accessible for people with disabilities?
We aim to make our tours accessible to everyone. Please contact us in advance to discuss any specific accessibility needs, and we will do our best to accommodate you.
Can I bring my dog on the tour?
Yes, well-behaved dogs are welcome on many of our tours! Please let us know in advance if you plan to bring your dog so we can ensure the tour is suitable and make any necessary arrangements. Note that some activities or locations may have restrictions on pets.
Payment and Policies
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard) and bank transfers. Payment details will be provided during the booking process.
Is there a deposit required for booking a tour?
Yes, a deposit is required to secure your booking. The deposit amount will be specified during the booking process. The remaining balance is typically due before the tour date.